NOT! that ain’t true. It’s just about us all being skeptical. There isnt’ a single honest service provider on the Romanian market that could really offer the service he promised and agree in a signed contract.
One of my colleagues from the Kub division was complaining today about the problems with his Kub clients.
[ Kub is one of our professional critical business solution division - hosting only. We’ve came up with the idea while realizing the need for a secure hosting. This of course after having problems with delivering some of our projects to clients or simply couldn’t handle the deadlines because of the hosting supplier. ]
So, after signing another contract and setting up a new account, my colleague sent all the technical requirements to the client ( how to set up the new account on different mail clients, how to access the email account from webmail…classic procedure… ).
After only 30 minutes he received THE CALL : ” the hosting isn’t working! how come I can not access my email account now when I’ve just signed the contract. What kind of service is this?!”.
My colleague gently asked if he proceed with the correct email set up steps. … that already wasn’t relevant enough as the client got worried already.
So what was the problem? he didn’t follow the set up steps as indicated (haven’t checked some basic requirements ). :)
wel..and that’s one problem we have with Kub. except for the times when the users have no disk space and they believe there’s something wrong with the service … eh
so, the point is: Kod has indeed a BIG problem: skeptical users :)
—
Irina
